Legal
Privacy Policy
What information Vita Design Co collects, how we use it, and the choices and rights you have.
Vita Design Co (“Vita Design Co,” “we,” “us,” or “our”) designs, builds and rents event installations, including event bars, backdrops, arches, Día de los Muertos displays, holiday decor and trade show booths, throughout the Dallas–Fort Worth metroplex. This Privacy Policy explains how we handle personal information when you visit vitadesignco.com (the “Site”), request a quote, sign up for our newsletter, or otherwise contact us.
1. Information we collect
Information you give us
- Quote requests. When you use our Request a Quote form we collect your name, email address and phone number. We also collect your organization or company (optional), event type, estimated number of guests, venue or city, event dates, the rentals you’re interested in, whether you want your logo or branding added, your budget range and any message you write. The form also records which rental item or page you came from, so we know what you’re asking about.
- Newsletter sign-up. If you subscribe to our newsletter we collect your email address.
- Direct contact. If you call, text or email us, or message us on social media, we receive whatever you choose to share, such as your name, phone number, email address, event details, photos or files.
- Bookings. If you book a rental or custom build, we collect what we need to deliver it, such as the delivery and installation address, on-site contact details, scheduling details and any certificate-of-insurance information your venue requires. Payment details are handled by our payment processor or invoicing provider; we do not store full card numbers on this Site.
Information collected automatically
Like most websites, our hosting servers automatically log basic technical information when you visit, such as your IP address, browser type, device type, the pages you request, the referring page and the date and time. We use these logs only to keep the Site running, secure and fast. The Site also uses a small number of necessary and preference cookies. See our Cookie Policy for details.
2. How we use your information
- To answer your quote request, prepare pricing and check availability for your dates.
- To plan, deliver, install and pick up rentals and custom builds, and to coordinate with your venue or planner.
- To send you transactional messages, such as quote confirmations, invoices, scheduling updates and replies to your questions.
- To send our newsletter (new rentals, seasonal pieces and event ideas) if you subscribed. You can unsubscribe at any time.
- To keep records of our business, meet legal, tax and insurance obligations, and resolve disputes.
- To protect the Site and our business from spam, fraud and security threats.
- To improve our services, rentals and website.
We do not use your information for automated decision-making or profiling that has legal or similarly significant effects on you.
3. How we share your information
We do not sell or rent your personal information, and we do not share it for targeted advertising. We share it only in these situations:
- Service providers that help us run our business, such as our website host (Hostinger), our email provider, and payment or invoicing providers. They may use your information only to provide their services to us.
- Your event partners, such as a venue, planner or event organizer, when you ask us to or when it’s needed to deliver and install your rental (for example, delivery times or a certificate of insurance).
- Legal reasons: when required by law, subpoena or court order, or to protect the rights, property or safety of Vita Design Co, our clients or others.
- Business transfers: if our business is sold, merged or reorganized, your information may transfer to the new owner, who must continue to protect it in line with this policy.
Photos of our work. We may photograph our installations at events and share them in our portfolio and on social media. We focus on our pieces. If you would rather we not share photos from your event, or you appear in a photo and want it removed, contact us and we will take care of it.
4. Cookies
We use only cookies that are necessary for the Site to work or that remember basic preferences. We do not use advertising or cross-site tracking cookies. Our pages load fonts from Google Fonts, which means your browser connects to Google’s servers. Read our Cookie Policy for the full list and how to manage cookies.
5. How long we keep your information
We keep quote requests and client records for as long as we need them to serve you and for our normal business, tax and insurance record-keeping, generally up to seven years after your last booking or inquiry. Newsletter emails are kept until you unsubscribe. Server logs are kept for a short time. When we no longer need information, we delete it or make it anonymous.
6. Security
We use reasonable safeguards to protect your information, including encrypted (HTTPS) connections, password-protected accounts limited to our team, and reputable service providers. No website or email system is 100% secure, so please don’t send sensitive information such as card numbers or government ID numbers through our forms or by email.
7. Your rights and choices
Depending on where you live, including under the Texas Data Privacy and Security Act, you may have the right to:
- Access: confirm whether we process your personal information and get a copy of it.
- Correct: fix inaccurate information.
- Delete: ask us to delete information you gave us or that we hold about you.
- Portability: receive a copy of your information in a usable format.
- Opt out of the sale of personal data, targeted advertising and certain profiling. We don’t do any of these, but you may still contact us.
- Unsubscribe from our newsletter at any time using the link in any email or by contacting us.
To make a request, email info@vitadesignco.com or call (214) 971-0891. We may need to verify your identity before acting on a request. We will respond within 45 days, or tell you if we need more time as the law allows. If we decline your request, you may appeal by replying to our decision with “Appeal” in the subject line. We will respond to your appeal within 60 days. If you are not satisfied with the outcome, you may contact the Texas Attorney General at texasattorneygeneral.gov. We will never treat you differently for exercising your privacy rights.
8. Children’s privacy
Our Site and services are meant for adults planning events and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.
9. Other websites and social media
Our Site links to other websites and to our Instagram, Facebook and TikTok pages. We are not responsible for how those sites handle your information, so please read their privacy policies.
10. Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top shows when it was last revised. If we make significant changes, we will post a notice on the Site.
11. Contact us
Questions or requests about your privacy? Contact us:
Vita Design Co
Garland & Royse City, Texas — serving the Dallas–Fort Worth metroplex
Email: info@vitadesignco.com
Phone: (214) 971-0891